Last week, we did a little shopping online and on Wednesday, everything showed up. As I went through the 3 packages, I quickly realized that something was amiss with the REI package. What we ordered? A birthday present (so not revealing!) and a couple of other things. What we got? Not what we ordered. Bummer.
I called the REI customer service number first thing this morning and got a personable and helpful person to help me. Through our conversation, I realized it might be easier for me to return the wrong items to the local REI that’s on my way home from work. The customer service representative also checked the store inventory and confirmed our items were in stock. Win! Furthermore, she let me know that she was sending me a $10.00 REI gift card for my troubles. Win X 2!!
A quick stop at REI on my way home today, I kept my fingers crossed that all would go smoothly. It did! The cashier apologized for the mistake and went out of her way to make things right. I walked out of the store with exactly what we wanted and in plenty of time for that person’s birthday. Win X 3!!!
I’m not perfect and certainly don’t always handle things perfectly, but I’m so glad I didn’t go into this with any curt attitude. Everyone makes mistakes…even REI. Solid proof that you do get more with honey than vinegar…including some fancy new VT Darn Tough Socks!