It’s easy to respond positively when things go according to plan. The race you want to PR at; and you do. Perfect weather for your vacation; and it happens. It’s when things don’t go according to plan that the response speaks volumes about the person or the organization.
I’ve been running somewhere around 20 years. That’s 20 years of running clothes, running shoes, and miscellaneous running accessories. I’ve been a loyal Asics customer for that same period. I did try a random New Balance and a Saucony shoe, but the Asics just fit. So, I stayed with what worked for me. Back in August, I ordered my next pair of shoes, but due to some pretty low mileage (and throw a state relocation from NH to FL in the mix), I really wasn’t covering the mileage I usually would.
Over the last couple weeks, I noticed part of my shoe seemed to be separating. What? First, I hadn’t been running a ton of trails or rocky areas and generally, I hadn’t been hammering my shoes like I have in the past. What gives? In no time, the separation grew into a 1-inch sized hole!
With only about 200 miles on my shoes, I knew this wasn’t normal. So, I jumped onto Asics’ website, easily found their ‘warranty claim’ link, and filed a claim. I needed to include some photos and a receipt, but the process was very easy. Within a very short time, I received an email:
The process to order my new shoes with the promotion code was also quick and easy. Now, I’m excitedly awaiting my new shoes, being shipped in 2 days with free shipping. The easy warranty process, the fast response, and the fantastic customer service makes me not only want to continue using their products, but also makes me want to share how great they are.
Well done Asics! And just in time for my registration for another race....:)